Shipping policy

Where We Ship

We currently ship worldwide.

Processing Time

All orders are processed within 1–2 business days (Monday–Saturday). You'll receive a Shipment Confirmation email with your tracking number once your order ships. Tracking becomes active within 24 hours of shipment.

Delivery Time

Most orders arrive within 6–12 days of shipment (Monday–Saturday). Deliveries to remote areas and islands may take up to 15 business days.

Shipping Cost

Shipping is free on all multi-bottle and subscription orders. A shipping fee applies to single-bottle purchases and is shown at checkout.

Order Changes and Cancellations

You may cancel or modify your order any time before it ships — contact us at contact@olivis.com as soon as possible. Once your order has shipped, it can no longer be changed or canceled, but it remains fully covered by our 90-Day Money-Back Guarantee. See our Return & Refund Policy for details.

Tracking Shows Delivered, But No Package

Occasionally a carrier marks a package as delivered before it arrives, or delivers it to a nearby location. If your tracking shows delivered but you haven't received your order, check with household members and neighbors, and contact the carrier to locate the package. If it doesn't turn up within a few days, email us at contact@olivis.com — we'll investigate with the carrier and make sure you receive your order or a replacement.

Tracking Not Updating

Tracking information can occasionally lag or fail to update due to carrier system issues. If your tracking hasn't updated and your delivery window has passed, contact us at contact@olivis.com and we'll track it down.