Refund policy

90-Day Money-Back Guarantee

Your first order of Olivis Dual Polyphenol is covered by our 90-Day Money-Back Guarantee. If you're not satisfied for any reason, you have 90 days from the date you receive your order to request a refund — even if the bottle is opened or empty. The guarantee applies to your first order only, whether it's a one-time purchase or the first shipment of a subscription.

To start a return or refund request, contact us at contact@olivis.com with your order number or proof of purchase. If your request is approved, we'll send you instructions — and a prepaid return shipping label if a return is required. Items sent back to us without first requesting a return will not be accepted.

Additional or Unopened Products

Beyond your first guaranteed order, unopened products in their original, sealed packaging may be returned within 90 days of delivery for a refund. For product safety reasons, we cannot accept returns of opened supplements outside the first-order guarantee.

Damages and Issues

Please inspect your order upon delivery and contact us immediately at contact@olivis.com if your item arrives defective, damaged, or incorrect, so we can make it right. Nothing in this policy limits your rights in the event of a defective, damaged, or incorrect product.

Refunds

We'll notify you once your refund request is reviewed and let you know if it's approved. Approved refunds are issued automatically to your original payment method within 10 business days. Your bank or credit card company may need additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, contact us at contact@olivis.com.

Subscriptions

You may cancel, pause, or modify your subscription at any time before your next order is processed — through your account dashboard or by emailing contact@olivis.com. By starting a subscription, you agree to recurring charges at the frequency and price disclosed at checkout. Each shipment is a separate purchase.

The 90-Day Money-Back Guarantee applies only to your first subscription order. Subsequent shipments are not eligible for change-of-mind refunds once processed and shipped, though unopened shipments may be returned under the unopened-product terms above. You're responsible for managing or canceling your subscription before the renewal date to avoid unwanted charges.

Gift Cards and Sale Items

Gift cards are non-refundable. Discounted or promotional first orders remain covered by the 90-Day Money-Back Guarantee.